Don’t be afraid to ask, Grab Call Center is now easier
The Grab Call Center is the best help and information center and always helps customers get answers to the complaints they submit. This feature makes it very easy for you to get help services without having to visit the nearest branch office. We are free to make calls not necessarily meet with CS.
You can access the Grab help center in the help center feature present in the application. We can not use before installing on a smartphone or gadget. Innovations that are said not to be new but continue to experience the latest innovation processes continue to evolve. Through advanced systems, it makes it easier for partners to find valuable information.
Grab Call Center Help Center can be accessed directly from your app. There is one advantage that customers will get, namely that it is easy to get news because there is a collection of important articles to help you answer questions. There is a form so that we can file complaints and then get a more accurate response.
Grab’s help center is very, very accessible, and more convenient because you only need to browse the app. Another advantage is the time factor where customers can call customer service at any time they are. Surely it will be more economical, right?
How to call the Grab Help Center
Before you decide to make a direct call to an administrator, there are some of the easiest, unpaid ways to get a response to your complaints. There are main stages that really need to be done. Here are the steps for partners to inquire through the Help Center.
- Go to profile
Now you can contact the Grab call center without having to come directly to the outlet. The way to access help is to open the application and then select the account page. There we will see the help menu and just click on it. Wait for the apk to lead to the next view. Select a Help Center.
- Options for questions
In Grab Call Center you get help to ask questions and get answers. On the page there are many options such as how to pay, replenish the balance, change the account to partner-specific guidelines. However, if you have not received the information, you can select “Contact Us”.
- Choosing a question topic
On the help page of Grab, you have been given various topics for asking questions. Make sure our theme, according to the information needed. It is clear which question is most often sought after by partners. This is the fastest and easiest way without having to contact CS and wait for anntrian.
- Call customer service
After clicking on the Contact Us menu, you will be redirected to another page to call the Grab Call Center administrator. The call is paid, and the amount depends on the type of propids used. The payment is for a one-minute walk, but if you want it for free, use the question option on the previous page.
How to send a Grab Help Center message
In addition to the Grab help center, it can be done by calling customer service by phone, you can also send a written complaint. Beforenewa we can access the official email of the company at the address email@example.com. However, as of December 2018 , the service has been disabled.
This means that we can only file a written complaint directly from the Grab Help Center application. The position can be found in the menu of the member profile page and you can submit an issue there. The procedure for filing a complaint to succeed is to follow the following steps.
- Email verification
Gra b Call Center cannot be reached until you verify your email address. The goal is for the application to access the account so that the system recognizes it and then makes it easier to send back questions with complaints. After that, personal information will also be safe, protected from fraud mode so that berpotensi will take over your privacy.
- Update the application diligently
Application errors when accessing the help center in Grab can be caused by several factors such as networks and systems. To make it work normally again, we will not have to uninstall the apk but instead update to a newer version. These updates are useful for customers to get a solution.
- Replies by e-mail
The Grab team changed the way complaints are sent by e-mail firstname.lastname@example.org to a simpler system. You can fill out the form at the bottom of the list of daily items. Write down the complaint that is faced and wait until the administrator responds to it. The message will be sent back to your email address.
24-Hour Grab Consumer Customer Service
Grab Call Center is intended for all partners who already have an account in the application. You need to register a phone number and create a password. In this way, the experience of obtaining online transport services can be obtained very easily without having to visit ojek locations.
Not only with oje k services, you can order food, drinks, pay bills or buy goods easily. However, with so many drivers, we sometimes find that there are oknums that work by default. Of course, as a customer, they feel upset and want to report.
To complain, you can use the help center feature so that people get direct action from the company. Internal parties will help you overcome the grievances you face. The reporting process can be sent to the special Contact Us menu so that Grab Indonesia can help.
Grab Call Center can be contacted for 24 hours so that you can easily file a complaint at any time. Specifically for the Jabodetabek area, the problem can be sent to number 021 80648777. In the meantime, if we live outside the area, we can call directly through contact 021 80648799.
If you file a complaint directly fromthe police, you will be charged a fee and the price will depend on each telecommunications manager used. Use polite language when talking to customer service. Explain the chronology of events in detail so that later they can provide solutions.
24-Hour Grab Customer Service for Partners
In addition to customers, partners such as drivers and sellers can also file complaints with the Grab Call Center. They are the members who need the most information to make it easy to run a business. To get help, it is necessary to take several measures, namely, to call the helper’s center number.
Partners or customers with modern ride-hailing applications really need information that can help them answer questions. Without having to come directly to the GDC center but just being replaced by making instant calls. There are 5 lists of important numbers specifically for business owners, food/drink booths and drivers.
In the app, partners can access a special Grab Call Center number. If you want to need information in a quick and urgent time, you can press number 1. But if it is not in urgent cases, do not use the call on this number.
Partners who experience unexpected conditions and need to change their account information can call number 2. But to access it , it is necessary to register first on GrabBike and apply for an e-wallet. Code 3 is for customers of the GrabFood service including how to get the intentionwoe.
Call number 4 for partners who take advantage of montor and car driver services . There are special questions that can help customers access GrabBike or GrabCar in a short time. Finally, select Call 5 if you want to get information about shipping in different locations.
As a consumer, solutions to file complaints can be easily made through the application. Those of you who are still ashamed to ask can maximize the flash questions on the question list. Then let the Grab Call Center help you get the best answers and suggestions.