Update the application diligently : Kompirasi

 Don’t be afraid to ask, Grab Call Center is now easier

The Grab Call Center is the  best help  and information center and always helps customers get answers  to  the complaints they submit.    This feature makes it very easy for you  to  get help services without having to visit the nearest  branch office. We are free to make calls not necessarily meet with CS.

You can access the Grab help center in the  help center feature  present  in the application. We can not use before  installing on a smartphone or gadget.   Innovations that are said not to be new but  continue  to  experience the  latest innovation processes continue to evolve.   Through advanced systems, it makes it easier for partners to find valuable information.

Grab Call Center  Help Center can be accessed directly from your app.   There is  one  advantage that  customers will get, namely that it  is easy to   get news because there is a collection of important articles to help you answer questions.   There is a form  so that we can file complaints and then get a more accurate response.

Grab’s help center is  very, very accessible, and more convenient because you only need to browse the app.   Another advantage  is  the time  factor where customers can call customer service at any time they are.   Surely it will be more economical, right?

How to call the Grab  Help Center

Before you decide to  make a direct call to  an administrator, there are some of the easiest, unpaid ways to  get a response   to   your complaints.   There are main stages  that really need to be done.   Here are the  steps for partners to  inquire through the Help Center.

  1. Go to profile

Now you can contact the Grab call center  without  having to  come directly to the outlet. The way   to access help is to open the application and then select the account page.   There we will see the help menu and just click on it.   Wait for the apk to lead to the next view.   Select a Help Center.

  1. Options for questions

In Grab Call Center you get help to ask questions and get answers. On  the  page there are many options such as how  to  pay, replenish the balance, change the account to partner-specific guidelines.    However, if  you  have not received the information, you can select “Contact Us”.

  1. Choosing a question topic

On  the help page  of Grab,  you  have been given various topics for asking questions.   Make sure our theme, according to the information needed.   It is clear which question is most often sought after by partners.   This is the  fastest and easiest way without having to contact CS and wait for anntrian.

  1. Call customer service

After clicking on the Contact Us menu, you  will be redirected to  another page to call the  Grab Call Center administrator.   The call is paid, and  the  amount depends on the type of propids used.   The payment is for a one-minute walk,  but if you want it for free, use the  question option on the previous page.

How to send a Grab Help Center message

In addition to  the Grab help center, it  can  be done by calling customer service by phone, you can also  send a written complaint.   Beforenewa we can access the official email of  the company at the address support.id@grab.com.   However, as of December 2018  , the service has  been disabled.

This means  that we can only file a written complaint directly from  the  Grab Help Center application.  The position can be found in the  menu of the member profile page and you can submit an issue there.   The procedure for  filing a complaint to   succeed is to follow the following steps.

  1. Email verification

Gra b Call Center cannot be reached until you verify your  email address.   The goal is for the application  to   access the  account so that  the system recognizes it  and then makes it easier to send back questions with complaints.    After that,  personal information will  also be safe, protected from fraud mode  so that berpotensi will take over your privacy.

  1. Update the application diligently

Application errors when accessing the help center in Grab can be caused by several factors such as networks and systems.   To make it  work normally again, we will not have to uninstall the apk but instead update to a newer version.   These updates are useful for  customers to get a solution.

  1. Replies by e-mail

The Grab team changed the way complaints  are sent by e-mail support.id@grab.com to a simpler system.   You can fill out the  form at  the  bottom of  the list of daily items.   Write down the complaint that is faced and wait until the administrator responds to it.   The message will be sent back to your email address.

24-Hour Grab Consumer Customer Service

Grab Call Center is intended for all partners who already have an account in the application.  You need to register  a  phone number and create a password.   In this way, the experience of obtaining online transport services can be obtained very easily without having  to  visit ojek locations.

Not only with oje k services, you can order food, drinks, pay bills or buy goods easily.    However, with so many drivers,  we sometimes  find  that there are oknums that work by default.   Of course, as a customer, they feel  upset and want to report.

To complain, you can use the help center feature  so that people get direct action from the company.   Internal parties will help you   overcome the grievances you  face. The reporting process  can  be sent to the special Contact Us menu so that Grab Indonesia can help.

Grab Call Center can  be contacted for 24 hours so that you can easily file a complaint at any time.    Specifically for the Jabodetabek area,  the problem can be sent to number 021 80648777.   In the meantime,  if we  live outside  the area,  we  can   call directly through contact 021 80648799.

If you file a complaint directly fromthe police, you will be charged a  fee and the price will depend on each telecommunications manager used.    Use polite language when talking to customer service.   Explain the chronology of events in detail so that  later they  can provide solutions.

24-Hour Grab Customer Service for Partners

In addition to customers, partners such as drivers and sellers can also file complaints with the Grab Call Center.   They are the members who need the most information to make  it easy to  run a business.    To  get help,  it is necessary to  take several measures, namely, to  call the helper’s center number.

Partners or customers with modern ride-hailing applications  really need information that can help them answer questions.  Without having to come directly to the GDC center  but just being replaced by making instant calls.   There are 5 lists of important numbers specifically for business owners, food/drink booths and  drivers.

In the app, partners can access a special Grab Call Center number.   If you want to need information in a quick and urgent time,  you  can  press number 1.   But if it is  not  in urgent cases, do not use the call on this number.

Partners who experience unexpected conditions and need to change their account information  can  call number 2.   But  to  access  it  , it is necessary to register first on GrabBike and apply for an e-wallet.  Code 3 is for customers of the  GrabFood service including how to get the intentionwoe.

Call number 4 for partners who take advantage of montor and car driver services .   There are special questions that can help customers  access GrabBike or GrabCar in a short time.   Finally, select Call 5  if  you want to get information about shipping in different locations.

As a consumer, solutions to file complaints can be easily made through the application.  Those of you who are still ashamed to ask can maximize the flash questions on the question list.   Then let the  Grab Call Center help you get the best answers and suggestions.

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